Order corrections are easiest before preparation begins. At Kovenas, our goal is to explain the relevant steps in plain language without promising outcomes that depend on carriers, payment providers, or local laws.
1. Time matters
Contact support as soon as you notice an error or decide to cancel. Orders can move into preparation quickly; sending a request does not automatically stop fulfillment.
These guidelines help keep expectations realistic.
2. What may be changed
Before dispatch, we may be able to adjust a size, color, quantity, contact detail, or delivery information. Whether a change is possible depends on stock, order status, and payment processing.
3. After dispatch
Once a parcel has entered the carrier network, cancellation or redirection may not be available. If you no longer want the goods, review the return process after delivery.
4. Price differences
Switching to a different variant or product can change the price, promotion eligibility, or shipping costs. We will explain any applicable adjustment before proceeding where possible.
For an active household, knowing the steps in advance helps.
5. Duplicate orders
If you accidentally submitted the same order twice, send both order numbers promptly. We will check their status and whether one can still be stopped.
6. Customized items
Items made or altered specifically for an order may enter production earlier and may have different cancellation limits if disclosed before purchase. Statutory rights for defects remain unaffected.
7. Confirmation of changes
A request is not final until support confirms that the change has been applied. Check any updated order summary carefully and retain the correspondence.
For families comparing options, the following points are worth knowing.
Need assistance? Contact info@kovenas.store.
The specific checkout terms may provide additional details.